Privacy Policy

1. Information We Collect

• Personal Information: Name, email, phone number, date of birth, address.
• Identity Documents: Aadhaar, driving licence, passport (for KYC verification).
• Location Data: Precise GPS location for vehicle pickup, delivery, and nearest branch detection.
• Payment Information: Payment method details processed securely via Cashfree payment gateway.
• Vehicle Inspection Media: Photos and videos captured during pickup and return inspections.
• Device Information: Device identifiers, push notification tokens for service communications.

2. How We Use Your Information

• To create and manage your account.
• To process bookings, payments, and refunds.
• To verify your identity (KYC) as required for vehicle rental.
• To provide vehicle pickup/delivery and location-based services.
• To conduct AI-powered vehicle inspections and damage detection.
• To send booking confirmations, reminders, and promotional notifications.
• To improve our services, detect fraud, and ensure platform safety.

3. Data Sharing

We do not sell your personal data. We may share limited information with:

• Vehicle Vendors/Partners: Name and phone for booking fulfillment.
• Payment Processors: Cashfree for secure payment processing.
• Law Enforcement: When required by law or to protect legal rights.

4. Data Security

All data is transmitted over HTTPS (TLS encryption). Sensitive documents are stored with access controls and signed URLs. Payment data is handled by PCI-DSS compliant payment processors — we never store full card numbers.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking records and invoices are retained for 7 years for legal/tax compliance. You may request deletion of your account and personal data at any time.

6. Your Rights

• Access, correct, or delete your personal information.
• Opt out of promotional communications.
• Request a copy of your data.
• Withdraw consent for location tracking (may limit service functionality).

To exercise these rights, contact us at support@drevowheels.com.

7. Account Deletion

You may request deletion of your account and all associated personal data by contacting us at support@drevowheels.com with the subject line "Delete My Account". Upon verification, we will delete your account and personal data within 30 days. Some data (booking history, invoices) may be retained for legal compliance for up to 7 years.

8. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors. Vehicle rental requires a valid driving licence (18+).

9. Third-Party Services

We use Google Maps, Cashfree Payments, Firebase (push notifications), and Google Gemini AI (document verification). These services have their own privacy policies.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of the service constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: support@drevowheels.com
• Website: https://drevowheels.com
• Address: Rajnandgaon, Chhattisgarh, India